Return Policy
At Express Fitness Urban, we want you to be completely satisfied with your fitness equipment purchase. We understand that sometimes a product might not be exactly what you envisioned, which is why we've put together a straightforward return policy to make the process as easy as possible.
We offer a 10-calendar-day return window from the date you receive your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and crucially, in its original packaging. Please ensure you also have your receipt or proof of purchase readily available, as this is essential for processing your return.
It's important to note that all sales on discounted or sale items are final, and no refunds will be issued for these purchases. We encourage you to thoroughly review your order upon delivery. If you have any questions or concerns about the condition of your item, please reach out to us immediately.
Once we receive your returned item, our team will inspect it promptly. We’ll then notify you about the status of your refund. If your return is approved, we'll initiate a refund to your original method of payment, with the credit typically appearing within a few business days, depending on your card issuer's policies. Your satisfaction is our priority, and we're here to help guide you through the return process if needed.
Delivery Information
How does delivery work?
After you purchase product/s on the website, we notify one of our Courier partners that it is ready for collection and we will send you an email with your Waybill number for you to track the order if necessary.
How long does delivery take?
Delivery can take anywhere between 2 - 10 business days depending on your location in South Africa.
How much will it cost?
Express Fitness Urban offers free delivery in specific areas, please check the delivery for your specific area.
Does Express Fitness Urban ship internationally?
Yes we do, however, separate delivery quotes are applicable to International deliveries. Our sales team will assist you with getting delivery costs. Please e-mail our sales team on sales@expressfitness.co.za or phone us on 061-755-5555
Return Policy
If you are not entirely satisfied with your purchase, we're here to help.
Contact Us
If you have any questions on how to return your item to us, please contact us.
Phone Express Fitness Urban on +27 (0) 61 755 5555
For Sales Enquiries: sales@expressfitness.co.za
For Marketing Enquiries: marketing@expressfitness.co.za
Shipping Costs
The customer is reponsible for the shipping fees to return the item to our warehouse in Riversands.
Returns
- You have 10 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
*Please note that no refund will be given on sale items
Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We are committed to making your experience with Express Fitness Urban a positive one, even if a return is necessary. Our aim is to handle all returns efficiently and fairly, adhering to the terms outlined in this Return Policy. If you have any further questions or require assistance with your return, please don't hesitate to contact us using the details provided above. Your satisfaction is our priority, and we appreciate your understanding and cooperation.
Visit our showroom at Unit G03, Kramerville Corner, 10 Kramer Rd, Kramerville, Sandton, 2090 to view our gym equipment and be inspired to create a new training space. Give us a call!
