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Warranty Terms & Conditions

We stand behind the quality and durability of our fitness equipment, and our comprehensive warranty terms are designed to give you peace of mind with every purchase. This page outlines the specific warranty periods for our Cardio Equipment, Strength Equipment, and Other Equipment categories, ensuring clarity on coverage for various components and product positions (Home/Domestic Use, Light Commercial, and Commercial).

Please review the details below to understand the warranty duration for frames, consoles, motors, electronic parts, and wear items, along with specific exclusions for cosmetic damages, rust, and certain parts as noted. Our commitment to providing international award-winning, IEC-certified equipment with a 0% return rate means you can trust in the longevity and performance of your Express Fitness Urban investment.

Cardio Equipment

Product position Home/Domestic use Light commercial Commercial
Frame 5 Years 5 Years 5 Years
Console/Display 3 Years 3 Years 3 Years
Motor 2 Years 2 Years 3 Years
Keypad 1 Year 1 Year 2 Year
Electronic parts 2 Years 3 Years 3 Years
Wear items/plastic parts 1 Year 1 Year 1 Year
Hardware 6 months 6 months 6 months

 

Frame: This warranty excludes Rust and cosmetic finish damages caused by environmental factors.

 

Electronic Parts: Include VA module, tuner, choke, filter, incline motor, upper control board (console set, UCB, HR board), lower control board (MCB, incline power board, inverter), generator, cables, and DC brake.

Mechanical Parts: include Front/Rear rollers, tension wheel, handlebar, seat post, pedal arm, link arm, crank, and pulley.

 

Wear Items: Include pedal straps, pedal pad, fan, safety key clip, elastomer, running belt, running deck, Poly V belt, power cord, overlay, foam grips, decal, seat pad/saddle, batteries, glass, or mirror.

 

Plastic Parts: Motor cover, side cover, console cover, end cap.

 

Surface Coating: Powder coating/plating of frames, arms, and handlebars.

 

Hardware: Includes screws, bolts, nuts, and washers.

 

 

Strength Equipment

 

Product position Home/Domestic use Commercial
Frame 5 5
Structural moving parts 2 3
Wear items/plastic parts 1 1
Hardware 6 months 6 months
Other 6 months 6 months

 

 

Frame: This warranty excludes Rust and cosmetic finish damages caused by environmental factors. It also excludes damages to hardware, Powder coat, paint and plastic parts.

 

Structural moving parts: Include rotary Bearings, Weight Stacks, Pulleys and Guide Rods.

 

Wear Items: Includes strength cable, upholstery, handgrips, pulleys, bearings, springs, rubber components and foam padding.

 

All Other Items Not Listed: 6 months warranty

 

 

Other equipment

 

Product Warranty Period
Olympic bar 1 Year
Benches 1 Year
Functional Balls 1 Year
Dumbbells 1 Year
Kettlebells 1 Year
Weight Plates 1 Year
Power bag/Bulgarian bag 1 Year
Battle rope 1 Year
Tricep rope 6 Months
Jump ropes, Rubber Bands and Rubber Tubes and Foam Mats 6 Months
Racks (Excluding hardware) 5 Years
Items not listed 6 months

 

Functional balls: Includes Medicine balls, Exercise balls, slam balls, anti-burst ball and half balance balls.

 

Racks: Please note that this warranty excludes hardware, powder coat, paint, and plastic parts.

 

Hammer Equipment

Product position Home/Domestic use Commercial
Product 2 1
Frame 10 5

 

Frame: This warranty excludes Rust and cosmetic finish damages caused by environmental factors. It also excludes damages to hardware, Powder coat, paint and plastic parts.

Should you have any questions or require further clarification regarding our warranty terms, please don’t hesitate to contact us. Our dedicated team is ready to assist you and ensure you have all the information needed to feel confident in your Express Fitness Urban investment. We are committed to providing exceptional support and service throughout the lifespan of your fitness equipment. Alternatively contact or visit us, Physical Address: Unit G03 Kramerville Corner, 10 Kramer Rd, Kramerville, Sandton, 2090 Phone: 0860 888 888 WhatsApp: 061-755-5555